FAQs

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General

Q. Why is the event now called IT²EC?
A. Over recent years, the event has placed increasing focus on the technology which underpins training and simulation solutions, both now and in the future. As the show enters its fourth decade, it was the right time for an updated identity to accurately reflect the premise of the exhibition and conference. To find out more, please click here.

Q. What is DisTec?
A. DisTec is an area on the exhibition floor, including a seminar theatre, dedicated to disruptive technology solutions. To find out more, click here.

Q. Where does IT²EC take place?
A.  IT²EC takes place at ExCeL in London, on 28-30 April 2020.

Q. How do I get to IT²EC?
A. To find out the best way for you to get to ExCeL London, please click here.

Registration

Q. When is the deadline for me to register for the conference?
A. We recommend you register as early as possible as places are limited. If you come onsite without a confirmed registration you are not guaranteed access to the event and you will have to pay an extra fee for processing your registration onsite.

Q. How long will it take for my registration to be approved?
A. It can take up to two weeks for your registration to be processed by our verification team.

Q. Why have I received an email requesting further information?
A. We did not receive enough details to approve your registration straight away. You need to reply to the email received and send your supporting information to security@itec.com. The most common reason for queried registrations is using a @gmail, @yahoo etc. email address to register. Please use your official work/ military email address to register. 

Q. I still haven’t received the status of my registration after two weeks. What should I do?
A. First, check your spam folder. If after two weeks you still haven’t heard from us then get in touch on team@itec.com

Q. Can I bring my wife/husband or children to the event with me?
A. This event is only open to professionals and military working in the defence sector. Unless your family member works in the sector, he/she won’t be granted access. Also, the event is solely open to people over 18 years.

Q. What do I need to bring with me to gain entry to the event?
A. Please bring valid Photo Identification (passport, driving license, military ID etc.) as well as your badge number, which will be included in your joining instructions email.

Q. Do military attend for free?
A. Yes, all serving military can attend the exhibition and conference for free, they also get full access to catering for the three days of the event.

Q. What are the requirements to be admitted as military?
A. To be eligible, the attendee must be a serving member of the active or reserve military, including air forces, armies, navies, special forces, coast guards, marines, gendarmerie or similar security/armed forces.

The attendee must have a rank and should register with a military email address. For verification purposes, applicants may be required to supply military ID.

Q. Is IT²EC free to attend?
A. The IT²EC exhibition is free to attend, however, to attend the conference there is a delegate fee. Please see the prices here. Please note that the price includes catering on the days that you are registered to attend the conference.

Invoicing and Cancellation

Q. How do I get an invoice/receipt for my registration?
A. An invoice will be sent to you by email as soon as you complete your registration. If you cannot find it in your inbox, please check your spam folder. If you still cannot find it, please contact us on team@itec.co.uk.

Q. Cancellation and admission policy
A. Please make sure you read our admission policy and privacy policy before you arrive onsite.

Q. Due to unforeseen circumstances, I can no longer attend the conference, can I get a refund?
A. It is not possible to cancel delegate places once these have been booked. If any delegate is unable to attend we will accept a substitute delegate from the same organisation at no extra cost. Please notify us in writing by emailing team@itec.co.uk.

Onsite

Q. What is the dress code/appropriate dress for the exhibition/delegates/militaries?
A. Military personnel are advised to wear their uniform. Changing facilities will be available onsite. For other professionals, please wear business attire.

Q. Can I take photos in the conference rooms and exhibition?
A. Please note that filming, photography and/or recording is prohibited within the conference and exhibition. Filming, photography and/or recording of specific Exhibitors and stands is permitted on receipt of permission from the Exhibitor. 

Q. I have registered for the networking evening, how do I get my ticket?
A. The networking event location is not announced in advance. Information about tickets will be communicated nearer to the time.

Q. I didn't pre-book a networking evening ticket, can I still attend?
A. No, tickets must be reserved or purchased during registration and will not be available on site.

Q. Do the conference theatres operate under the Chatham House Rule?
A. The Chatham House Rule is not in effect by default. Speakers retain the right, however, to invoke it at the beginning of their presentation whereupon it will last for the duration of that presentation only.

Exhibitors

Q. How can I register myself and my colleagues for exhibitor badges?
A. We will send a link and login details to the main contact to register all booth staff for exhibitor passes before the event. If you are coordinating the stand at IT²EC but someone else signed the contract, please get in touch and let us know.

Q. I have registered as an exhibitor but would like to attend the conference. How do I upgrade my badge?
A. Your main contact will be able to upgrade your pass to an 'Exhibitor Delegate' pass through the exhibitor badge portal.

Q. How can we promote our participation at IT²EC?
A. All of the information about the tools and resources available to help you promote your stand at IT²EC can be found on the EZONE. If you have not received your login details yet, please contact the marketing team